Understandably, walking into a pub or restaurant as we currently know it will be a different experience for customers when the hospitality industry opens its doors again. Social distancing will be in place limiting the number of people inside a venue at any one time. There will be no propping up the bar, and no paper menus. Instead, we’ll have spaces between tables, and more cashless payments.
With all these changes and more, the hospitality industry will become ever more reliant on technology, so below we outline some key things to check and implement before you open your doors to customers.
Check your WIFI is working.
It may be an obvious one, but if everything has been shut for the past three months the WIFI may need re-enabling and access points switching back on. Your business will now be more reliant on your WIFI system than ever before, as customers look to order via an app and use the internet to look up menus from their phones. Providing customers with a strong WIFI signal will be crucial. So, you may wish to install additional WIFI access points to provide better coverage throughout your premises.
Boosting Internet speed.
Following on from the above point, as staff and customers will be heavily dependent on the internet, now would be a good time to upgrade your Internet connection to deal with the demand. The first step would be to check how fast and reliable your connection is by running a speed test on sites such as https://broadbandtest.which.co.uk. This will provide you with an indication of its ability to cope. Slow internet may result in frustration and difficulty ordering or taking payments, especially if your business is in a weak 4G area. Upgrading to faster broadband may be worth considering.
Check for any system updates.
On-site servers and POS systems which have not been used for the last three months should be one of the first things you check. Make sure they have the latest security and system updates and your equipment is properly connected. This is essential to keep systems running reliably and protect them from online attacks.
Have good IT support.
All reliable IT systems require management and maintenance. Having a dependable IT partner who can support your systems is highly recommended to reduce any downtime and keep your business running smoothly.
Greystone: Making sense of IT and software solution.