FirstFound, Manchester – IT Evolution

A Managed IT Services case study

Customer Profile:

FirstFound are a Manchester-based Digital Agency and Search Engine Consultancy. They have been in business in the city centre since 2003.

Business Issue:

In 2004 FirstFound, was rapidly expanding from their dozen or so original staff and needed to review their IT infrastructure to keep up with their expanding IT needs.

IT Solution:

Greystone Consulting, having previous experience with the IT demands of small businesses, approached FirstFound’s Managing Director Chris Bellamy to discuss an IT evolution plan. This meeting lead to a project to refresh FirstFound’s IT equipment, improve their network reliability, and introduce new IT systems to support their growing business requirements.

Technology Used:

To date, numerous IT projects have been undertaken to evolve FirstFound’s systems including: –

  • High availability server virtualisation
  • Advanced network security
  • Secure off-site data backup
  • Desktop and server rollout
  • High bandwidth leased line internet
  • Site-to-site and home working VPNs
  • Cloud-based infrastructure
  • Advanced communications solutions

Results and Benefits:

Fourteen years on, FirstFound is a leading full-service digital agency and Greystone continue to provide their IT system support and development. Greystone has developed a close working relationship and an in-depth understanding of FirstFound’s business processes, this has allowed Greystone to provide a tailored and high level of support and consultancy as FirstFound continues to grow.

A word from FirstFound...

Greystone have been responsible for all of our IT since 2004. During that time we have grown from having a single server and 10 users to having 120 staff in multiple offices in different countries with a dozen servers. Greystone have my total confidence and are able to implement anything that we require. I attribute the fact that we have never had a single serious IT failure to Greystone’s expertise and dedication.

Chris Bellamy - FirstFound