Managed IT Services Case Study

Customer Profile

FirstFound is a Manchester-based Digital Agency and Search Engine Consultancy. They have been in business in the city centre since 2003.

Business Issue

In 2004 FirstFound, was rapidly expanding from their dozen or so original staff and needed to review their IT infrastructure to keep up with their expanding IT needs.

IT Solution

Greystone Consulting, having previous experience with the IT demands of small businesses, approached FirstFound’s Managing Director Chris Bellamy to discuss an IT evolution plan. This meeting lead to a project to refresh FirstFound’s IT equipment, improve their network reliability, and introduce new IT systems to support their growing business requirements.

Technology Used

To date, numerous IT projects have been undertaken to evolve FirstFound’s systems including: –

  • High availability server virtualisation
  • Advanced network security
  • Secure off-site data backup
  • Desktop and server rollout
  • High bandwidth leased line internet
  • Site-to-site and home working VPNs
  • Cloud-based infrastructure
  • Advanced communications solutions

Results and Benefits

Fourteen years on, FirstFound is a leading full-service digital agency and Greystone continue to provide their IT system support and development. Greystone has developed a close working relationship and an in-depth understanding of FirstFound’s business processes, this has allowed Greystone to provide a tailored and high level of support and consultancy as FirstFound continues to grow.

A word from FirstFound...

Greystone have been responsible for all of our IT since 2004. During that time we have grown from having a single server and 10 users to having 120 staff in multiple offices in different countries with a dozen servers. Greystone have my total confidence and are able to implement anything that we require. I attribute the fact that we have never had a single serious IT failure to Greystone’s expertise and dedication.

Chris Bellamy - FirstFound