1st Line Technical Support/Helpdesk Specialist (Manchester/Cheshire)

Greystone is looking for a Technical Support Specialist in the South Manchester / Cheshire area to join its growing team of consultants. The candidate’s primary role will be day-to-day 1st line technical support and network administration of the client’s IT networks as well as internal technical support of Greystone’s own systems.

Some previous experience working within Windows-based network support/administration would be advantageous.

Role responsibilities include 1st line support and user coaching by telephone and in person, user account administration, client access permission management, desktop rollout, application installations and maintenance, software update installations, hardware/license auditing, server administration, creating and maintaining policy and support documentation.

The role will provide the right candidate with great training opportunities and the potential for progression in the technical support arena with an established and growing IT consultancy.

Candidate Profile:

  • A responsive attitude to customer support and a very strong work ethic are essential.
  • Being approachable and confident when working with all levels of customers in person and by phone or video call.
  • Previous experience working on a helpdesk or IT support role would be useful
  • Candidates should be based in South Manchester / Cheshire and must hold a current driving license and own a reliable car or alternative means of getting to client premises.
  • Travel to the Crewe area and Manchester city centre should be expected 3-4 times a week initially.

Technical Skills:

  • Microsoft Windows 10/11
  • Desktop and network support
  • Microsoft Office Suite
  • Printer support and administration
  • Data Networking fundamentals

Preferable Technical Skills:

  • Microsoft Windows Server
  • Active Directory
  • Group Policy
  • DHCP / DNS
  • Microsoft Office 365
  • IT Security fundamentals

Hours: Full time – 9 am to 5:30 pm with some reasonable out-of-hours work.

Location: Client sites in Manchester, Cheshire and home working.

Travel: Some UK based travel should be expected. Mainly in the Northwest.

Holidays: 25 days per year.

Remuneration: Salary negotiable depending on skill and experience. Plus an annual bonus based on personal and company performance.

Pension: A workplace pension scheme is available

Training: The successful candidate will have opportunities for formal training (CompTIA and Microsoft) and access to Greystone training resources and full support and coaching from senior staff and the wider team.

Company Profile:

Greystone Consulting Limited is an established and growing IT consultancy and managed service provider based in Manchester. We have an expanding customer base of SMEs across the Northwest and further afield. The areas of specialisation in the business are:

  • IT support and Managed Services

Greystone provides managed IT services and outsourced IT helpdesk services to businesses in the UK and Ireland.

Managed services include Outsourced IT Support, Backups, DR, and Cyber Security.

Professional services including IT consultancy and technical project management.

Cloud monument and Web hosting.

  • Software and eCommerce Development

Greystone has a software development team that designs and codes custom software, web applications, and eCommerce solutions.

  • Cloud and Digital Transformation

Greystone also provides Cloud consultancy and Digital transformation services to the UK, using Amazon AWS and Microsoft Azure services.

Working Environment:

Greystone does not have a fixed office base. Instead, employees work either from home or on client sites as necessary. We have a professional but informal approach to working that allows us to be flexible and dynamic for our customers and staff. Great emphasis is placed on individuals’ sense of responsibility and work ethics, to ensure clients are well managed and supported.

The Team:

The IT Services team is modest but with extensive experience. We work closely as a team and with the other departments at Greystone. We also enjoy social time together with regular team nights out and annual social events.

Application:

Please send your CV and cover letter to jobs@greystone.co.uk

No recruitment agencies, please.