IT Support Services in Manchester and Cheshire

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We provide managed IT support for SME’s in Manchester and Cheshire

Our managed IT support services are tailored to the individual needs of our customers and can range from the management of a single ad-hoc system to fully managed IT support, where Greystone takes full responsibility and act as an outsourced IT department and helpdesk.

Who We Support

We support private sector SME’s in Manchester and Cheshire and focus on professional industries including:

  • Finance / Insurance
  • Healthcare
  • Pharma
  • Technology
  • Marketing

What We Provide

Our tailored support services can include:

  • Full remote management and support
  • Telephone and email helpdesk
  • Onsite IT staff
  • System and the network security management
  • Software license management
  • Proactive monitoring and alerting
  • Regular management reviews

Why Choose Greystone

We operate as part of your business rather than as a 3rd party. We are your IT team. We take the time to fully understand your business, your processes and work with your staff to meet their needs. This allows us to provide a service that best fits your business and how it uses technology.

About our Helpdesk

  • 100% of helpdesk calls are answered by UK based IT experts
  • 90% of helpdesk calls are resolved in under 2 hours
  • We operate a small but expert support team who our customers get to know and trust
  • Helpdesk calls are dealt with by staff who know and understand our customer’s systems
Greystone Technology Hero

Please see our Support Options Matrix for full details of our support service levels.

 

Read about our services in this case study – FirstFound, Manchester – IT Evolution