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Our support contracts are tailored to the individual client’s needs and can range from the management of single ad-hoc systems to fully serviced support where Greystone take full responsibility and act as an outsourced IT department and helpdesk.
Our management and support services can include on-site personnel, full remote support of systems, telephone support, and proactive system monitoring and notification.
What makes us stand out from other providers is the level of service we give. We operate as if we are part of your business rather than a 3rd party provide. This allows us to deeply understand your business and its processes letting us provide a professional and approachable service that best suits how you work and use your technology.
Please see our Support Options Matrix for full details of our support service levels.